Travel Coordinator / Travel Agent – Overview At Diventures we are in the relationship business. The Travel Coordinator contributes to the success of the Diventures Travel program by consistently building positive experiences and lasting relationships with our customers through high‑touch, high‑communication, and personal customer service. Responsibilities The Travel Coordinator works directly with Diventures travelers to provide concierge‑level customer service both in person and over the phone. The Travel Coordinator is the first point of contact for the Diventures traveler and manages all customer travel details, supporting the completion of customer travel packages by creating itineraries, trip guidelines, and other important travel information. Research travel destinations. Work to make sure the Travel program runs efficiently and effectively. Transcribe and compile travel details and traveler information. Maintain accuracy, be well organized, and understand complicated logistical information. Key Attributes and Qualifications Meticulous with a high attention to detail. Obsessed with the customer experience. Effective time manager. Great written, verbal and phone communication skills. Ambitious. High level of confidence. Dependable. Problem‑solver. Hard‑working. Self‑motivated. Sense of urgency and sensitivity to customers' time and need. 3–5 years experience as a Travel Coordinator, Travel agent, executive assistant or similar concierge customer service role. Sabre or GDS experience. Significant, relevant experience communicating with customers: in person, over the phone, and in writing. Command of Microsoft Office suite products to include Outlook, Word, Excel, etc. Significant relevant work experience, in a high volume on‑demand customer service setting. Demonstrable problem‑solving acumen and ability to resolve travel‑related issues in a timely & effective manner. Strong preference will be given to those with Travel & or Scuba knowledge and experience. Seniority Level Mid–Senior level Employment Type Full‑time Job Function Customer Service #J-18808-Ljbffr Diventures
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