Job Description

New Hotel Opening Soon! Be part of something unique at our dual-branded Fairfield by Marriott and TownePlace Suites by Marriott, where two trusted Marriott brands come together to offer an exceptional guest experience. We’re looking for a Front Desk Associate who is professional, personable, and service-driven to join our growing team. This role plays a key part in welcoming guests, managing daily operations, and delivering the hospitality that defines both brands—whether guests are here for a quick stop at Fairfield or an extended stay at TownePlace. Our dual branded property features more than these typical brands and includes a restaurant, bar, live entertainment, and convention center. The hotel is located within the Georgia National Fairgrounds. Responsibilities: • Communicate with housekeeping to make sure guest rooms are ready • Field customer complaints when necessary • Bookkeeping: keep accurate records of all hotel guest account information • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers • Manage reservations, room assignments, and billing • Respond promptly to guest inquiries, service requests, and concerns • Share information about hotel amenities, local dining, and area attractions • Communicate with housekeeping and maintenance to ensure room readiness and guest satisfaction • Maintain a neat, organized, and professional front desk area • Deliver brand-appropriate service with attention to detail • Check guests in and out with accuracy Qualifications: • Has previous experience or working knowledge of Microsoft Office and reservation management systems • Must have graduated high school, received a GED or equivalent • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills • Has experience answering telephone calls and troubleshooting stressful situations • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred • Previous hospitality or customer service experience preferred • Strong communication, problem-solving, and multitasking skills • Friendly, professional demeanor with a team-first attitude • Flexibility to work evenings, weekends, and holidays • High school diploma or equivalent required Compensation: $11 - $14 hourly

• Manage reservations, room assignments, and billing • Respond promptly to guest inquiries, service requests, and concerns • Share information about hotel amenities, local dining, and area attractions • Communicate with housekeeping and maintenance to ensure room readiness and guest satisfaction • Maintain a neat, organized, and professional front desk area • Deliver brand-appropriate service with attention to detail • Check guests in and out with accuracy

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